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MT330

This is a guide to get you started with the Quest MT330. Please read and understand it completely before using the Quest MT330.

Box Contents

  • Quest MT330 Card Reader
  • USB Cable
  • Wrist Lanyard
  • Support information card

Key Features

MT330 MT330 Back

1 Power / Sleep Button
2 Magnetic Swipe Channel
3 Smart (Chip) Card Acceptor
4 PIN Entry Keyboard
5 Display
6 microUSB Connector
7 Battery Cover
8 Lanyard Attachment
9 Charger Contacts
10 Serial Label

Wrist Lanyard

The MT330 lanyard can be a convenient aid to pull the MT330 out of your pocket or put over your wrist freeing your hands to hold other objects.

MT330 Lanyard

  1. Thread the small loop of the lanyard through the hole in the MT330 so that it pokes through the other end.
  2. Feed the large loop of the lanyard back through the small loop and pull through. Complete.

Charging

Before first use, please fully charge theMT330. Connect the provided USB cable into a computer's USB port or plug the cable into a 5V USB Power Adapter and plug it into a AC (Mains) power outlet and turn on. Now connect the micro USB end of the cable into the MT330. The MT330 will turn on when charging, this is normal. A full battery charge will take approximately 3 hours.

MT330 Charging

Warning

Output from Power Adapter must not exceed 5V.

Note

5V USB Power Adapters are readily available for purchase from most electronics retailers, alternatively, you can purchase a 'Quest Certified' 5V USB Power Adapter directly from Quest. Contact Quest for more information.

Battery

MT330 is fitted with a 500mAh Lithium Ion Battery. To maximise the Battery life span, avoid full discharges and charge the battery more often. Partial discharge on Li-ion is fine; there is no memory effect and the battery does not need periodic full discharge cycles to prolong life.

Run Time

State
Active Transactions performed by chip card 200 Transactions
Sleep MT330 is asleep, ready to wake 2 days
Off MT330 is off 6 months

Info

Run times are estimates and only possible under optimal conditions. Based on using new, fully charged battery.

Note

If required, a new Battery can be fitted by the owner. Only use genuine Quest replacement batteries.

Status Indicator

When the device is ON and idle, the Battery Status will be displayed in the top right hand corner.

Status Storage Information
Full Battery fully charged Can be stored untouched for 6 months.
Half Battery partially depleted Should be charged before long term storage.
Low Battery depleted Must be charged before storage.
Charging Battery charging

Info

If storing the device for longer than 7 days, fully recharge the device, followed by a recharge every 6 months.

Danger

Do not store the device for extended periods with a depleted battery. Doing so may result in permanent damage to the battery or the device.

Power Button

The power button is located at the top of the MT330.

Turning On

Press and hold the power button for 3 seconds until you hear a beep tone, then release the button. The LCD will turn on.

Sleep

When the screen is turned on, tap the power button to 'Sleep' the MT330. The MT330 will automatically go to sleep if left idle for 60 seconds.

You can wake the MT330 by simply tapping the power button when the screen is turned off. If the MT330 doesn't wake up then it must be turned off.

Note

Starting a transaction in the Airpay app will wake MT330 from its 'Sleep' state.

Turning Off

To turn off the MT330, first tap the power button to initiate 'Sleep' (as above), then press the Enter button on the MT330 keypad. The MT330 will then begin to power off.

You can also turn off the MT330 by holding the power button for 3 seconds until the screen turns off.

Note

You will need to wait 5 seconds after turning off before attempting to turn the MT330 back ON.

Restarting

If for some reason the MT330 will not respond, hold down the Cancel button and press the 8 button to perform a cold restart. This function will also run the MT330's power on self tests.

Connectivity

The MT330 uses Bluetooth which is reliable, secure, short distance communication method. The MT330 uses Bluetooth LE (Low Energy) to talk to the Airpay app but may fallback to Bluetooth Classic for some older Android devices. Ensure your device is compatible by looking at the compatibility page.

The Bluetooth status is displayed in the top left corner of the MT330 display.

Status
Bluetooth LE Connected via Bluetooth LE
Bluetooth LE Connected via Bluetooth Classic
Bluetooth LE Not connected

Note

If the Bluetooth icon is flashing this means that the MT330 is trying to connect.

Genuine Accessories

Replacement Battery

If required, a replacement Lithium-Ion battery can be installed in the MT330.

Part Name Part Number
Quest MT330 Li-ion Battery 270-0007-01

Rechargeable Cradle

The MT330 cradle contains charge contacts that connect directly to the outside of MT330. Simply drop in the MT330 and walk away. Connect the MT330 Cradle using a standard 5V microUSB cable (supplied with MT330). Contact Quest for more information.

MT330 Cradle

5V USB Power Supply

A convenient charging method is using the 'Quest Certified' 5V USB Power Adapter plugged into a AC (Mains) power outlet. Contact Quest for more information.

MT330 USB Adaptor

Care

Care should be taken to avoid excessive dust / dirt / fluff / foreign objects entering the Smart card slot. Do not used damaged cards or cards with foreign objects attached (eg. sticky tape, stickers etc).

Cleaning

Turn off the MT330 before cleaning. Use a clean, micro fibre cloth to gently wipe the display when required. Additionally, please ensure you:

  • use authorised Magstripe Reader (MSR) cleaning card on a regular basis to clear MSR slot.
  • use authorised smart card cleaning card on a regular basis to clean the smart card (chip) acceptor.

Keep it clean

Danger

Avoid getting moisture in openings. Do not use window cleaners, household cleaners, aerosol sprays, solvents, ammonia, or abrasives.

Cautions

Before operating the MT330, read and understand all instructions in this guide.

  • Do not use the MT330 whilst in control of a vehicle.
  • Do not use this equipment in an extreme environment where high temperature or high humidity exists.
  • Do not leave this equipment in a vehicle in direct full sunlight.
  • Do not drop, knock or shake the MT330. Rough handling could damage internal circuit boards and mechanics.
  • Do not expose this equipment to rain or spilled beverages.
  • Avoid contact with other metal objects (eg. keys/coins in pocket) to avoid unsightly scratches.
  • Avoid activating buttons with long, pointed fingernails. Avoid charging the Battery in strong heat or extreme cold environment. The battery has its optimum performance in an ambient temperature of 0°C to +45°C.
  • Do not store the Battery near a fire or heat source.
  • Never try to open the Battery as it contains substances that may be harmful if swallowed or allowed to come into contact with unprotected skin.
  • Never short-circuit the Battery, as it may overheat and cause a fire. Keep it away from jewellery and other metal objects.
  • Never dispose of the Battery in a fire. It could explode and release harmful substances into the environment.
  • Never dispose of the Battery with your regular waste. Speak to your local authority about Battery collection.
  • Storage - Store the MT330 in a cool dry place. If in long term storage, the battery must be fully charged before storage and the battery level must be periodically checked and recharged every 6 months to avoid damage to the MT330 or its battery.
  • Do not disassemble the MT330 or its accessories. If service or repair is required, contact Support to organise for the unit to be returned. If the unit is disassembled this will void the warranty and will render the device inoperable.

Lost or Stolen Devices

If your MT330 gets stolen, please call the Support team immediately for remote deactivation. Acting promptly will help to reduce any potential for fraud.

End of Life

At end of life, your MT330 must be returned for secure disposal. The MT330 contains sensitive bank details. Contact the Support team to arrange for your MT330 to be returned and disposed of securely.

Stop

Warranty

Quest Payment Systems Pty Ltd warranty information can be found here: https://www.questpaymentsystems.com/assets/510-0147-02_quest_hardwarewarranty.pdf