Contact
Please contact either Quest or NAB using the details below depending on who your payment provider is.
When contacting support, please ensure you have your device serial number ready.
Finding your serial number
If you have the contactless only card reader then the serial number should be displayed at the top of the screen. Otherwise press the enter key on your card reader to show the serial number on the screen.
Quest
If you payments provider is Quest, or if you don't yet have a payments provider, you should contact Quest's Sales and Support Numbers below.
Sales
| Sales Phone | 1300 AIRPAY (1300 247 729) |
| Sales Email | airpay@questps.com.au |
| Sales Website | https://airpayapp.com.au |
Support
| Support Phone | 1300 AIRPAY (1300 247 729) |
| Support Email | support@questps.com.au |
| Hours of Operation | 9am - 9pm (EST), 7 days a week |
When contacting support, please have the serial number (SN) from your card reader ready.
NAB
If your payments provider is NAB (National Australia Bank), you should contact NAB's Sales and Support numbers below.
Sales
| Sales Phone | 1300 755 287 |
Support
| Support Phone for MT330 NAB Now Customers |
1300 369 852 |
| Support Phone for AP3 Contactless Reader Only |
1300 755 287 |
| Hours of Operation | 9am - 5pm (EST), Monday - Friday (excluding Victorian & National Public Holidays) |
When contacting support, please have the serial number (SN) from your card reader ready.