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Contact

Please contact either Quest or NAB using the details below depending on who your payment provider is.

When contacting support, please ensure you have your device serial number ready.

Finding your serial number

If you have the contactless only card reader then the serial number should be displayed at the top of the screen. Otherwise press the enter key on your card reader to show the serial number on the screen.

Quest

If you payments provider is Quest, or if you don't yet have a payments provider, you should contact Quest's Sales and Support Numbers below.

Sales

Sales Phone 1300 AIRPAY (1300 247 729)
Sales Email airpay@questps.com.au
Sales Website https://airpayapp.com.au

Support

Support Phone 1300 AIRPAY (1300 247 729)
Support Email support@questps.com.au
Hours of Operation 9am - 9pm (EST), 7 days a week

When contacting support, please have the serial number (SN) from your card reader ready.

NAB

If your payments provider is NAB (National Australia Bank), you should contact NAB's Sales and Support numbers below.

Sales

Sales Phone 1300 755 287

Support

Support Phone for MT330
NAB Now Customers
1300 369 852
Support Phone for AP3
Contactless Reader Only
1300 755 287
Hours of Operation 9am - 5pm (EST), Monday - Friday
(excluding Victorian & National Public Holidays)

When contacting support, please have the serial number (SN) from your card reader ready.